This page sets out when we refund what you paid Mybrandcurve, and how. Nothing here takes away rights you have under the consumer law that applies to you.
To ask for a refund, reply to any Mybrandcurve email or write to [email protected]. You can also message us on WhatsApp at +234 809 800 0244.
The diagnostic and launch plan
Your full report, or your full launch plan, costs $17, paid once. It includes your own dashboard and one week of Starter.
- If your report or plan is not useful to you, tell us within 7 days of paying, and we refund your $17, with no questions asked. This is once for each email address. Your week and its $17 credit then close; your report or plan stays at its link.
- If we cannot write your full report or plan after several tries, we refund your $17 in full and email you to say so.
- If you close the page before your report or plan is written, it is still written and emailed to you.
- If you were charged twice, something went wrong, or you are unhappy with what you received, write to [email protected] and we will look at it with you.
Monthly plans
Starter, Growth and Scale are paid a month at a time, by card or by bank transfer, card in your own currency or crypto.
- If you cancel within 7 days of your first payment, and before we have delivered your first plan, we refund that payment in full.
- Once a month's plan has been delivered, that month is not refunded, because the work is done at the start of the month and cannot be taken back.
A year paid once
You can pay for 12 months for the price of 10.
- If you cancel, we refund the whole months you have not started. Because the year's price includes two free months, the refund is worked out at the monthly price: for example, a year of Starter is $690, and after three months the refund is $690 less three months at $69, which is $483.
Cancelling
- You can cancel at any time. It takes effect at the end of the month or year you have paid for, you keep everything we have already delivered, and you are not charged again.
- Paying by card: cancel in "Manage billing" on your plan, or tell us. Paying by link: nothing renews on its own, so simply do not pay the next month or year, or tell us.
Credits and ad spend
- Credits you bought and have not used are refunded if you cancel. A plan's monthly credits are part of the plan and are not refunded on their own. Credits that have been used, or have passed their end date, are not refunded.
- Ad spend is paid by you directly to the platforms when you boost a post, so it is not ours to refund.
How a refund reaches you
- A card payment goes back to your card through Bachs, who handle our payments. It can take a few days to show.
- A bank transfer, mobile money or crypto payment is refunded by us directly: we reply within two working days to arrange it.
- Every refund is made within 14 days of our agreeing it.
Changes to this policy
If we change this policy we will post the new version here with a new date. A change never applies to a payment already made.